Privacy Policy

1. Information We Collect

Depending on how you interact with EZ Clean, we may collect the following categories of information.

Customer information — When you contact us or become a customer, we may collect:

• Name
• Phone number
• Email address
• Property address
• Billing information
• Service information
• Quote information
• Job information
• Customer communications
• Customer preferences or instructions
• Information necessary to perform requested services

Quote requests — When you submit a quote request, we may collect:

• Name
• Phone number
• Email address
• Property address
• Description of requested work
• Property conditions
• Photos submitted with the request
• Preferred contact information
• Other information necessary to prepare an estimate

Quote requests may be stored in EZ Clean's business management system and associated with customer and job records.

Property photos and job documentation — During the quoting and job process, EZ Clean may collect and store photographs and other documentation relating to a property or job. This may include:

• Before photographs
• Progress photographs
• After photographs
• Property-condition photographs
• Disposal receipts
• Equipment receipts
• Fuel receipts
• Other job-related receipts
• Documents uploaded by employees, contractors, customers, or management

Property photographs are used primarily to:

• Evaluate requested work
• Document existing property conditions
• Prepare estimates
• Document work performed
• Verify job completion
• Maintain business records
• Resolve disputes or questions
• Support invoicing and accounting
• Improve internal quality control

EZ Clean will not intentionally use customer property photographs for unrelated advertising purposes without appropriate authorization.

2. Employment Applications

If you apply for employment with EZ Clean, we may collect information such as:

• Name
• Contact information
• Employment history
• Resume
• Work experience
• Qualifications
• References
• Availability
• Information voluntarily provided during the application process
• Other information reasonably necessary to evaluate employment

Employment applications and related records may be stored in EZ Clean's business management system.

Application information is used for legitimate business purposes, including:

• Evaluating applicants
• Communicating with applicants
• Hiring decisions
• Maintaining employment records
• Complying with applicable legal requirements

Submitting an application does not guarantee employment.

3. Contractors

EZ Clean may collect information from independent contractors and subcontractors who perform services for the company. This may include:

• Name
• Contact information
• Business information
• Tax information
• W-9 information
• Payment information
• Contractor agreements
• Job assignments
• Job-related communications
• Time or completion records
• Uploaded photographs
• Receipts and documentation
• Payment history
• Other information reasonably necessary to administer the contractor relationship

Contractor information is used to:

• Assign and manage jobs
• Communicate about work
• Process contractor payments
• Maintain accounting records
• Maintain tax records
• Verify completion of contracted work
• Maintain business and legal records

Contractor information is not sold to advertisers or data brokers.

4. How We Use Information

EZ Clean may use information we collect to:

• Respond to inquiries
• Provide quotes and estimates
• Schedule services
• Perform property cleanup services
• Communicate with customers
• Communicate with employees and contractors
• Manage jobs
• Process payments
• Issue invoices
• Maintain accounting records
• Document completed work
• Process employment applications
• Manage contractors
• Prevent fraud or unauthorized activity
• Protect the security of our systems
• Resolve disputes
• Comply with applicable laws
• Maintain appropriate business, tax, accounting, insurance, and legal records
• Operate and improve our website and business applications

We do not collect more information than reasonably necessary for these purposes when we can reasonably avoid doing so.

5. EZ Clean Business Application and Database

EZ Clean's website and business-management application are being developed using Lovable and utilize backend/database services, including Supabase, for functions such as application data storage, authentication, database management, and related application functionality.

Information stored in EZ Clean's application may include customer records, quote requests, job records, uploaded documents and photographs, employee information, contractor information, payment-related records, and accounting information.

Supabase provides database, storage, authentication, and related backend infrastructure.

EZ Clean remains responsible for configuring its application and access controls appropriately. Security is a shared responsibility between EZ Clean and its technology providers.

6. Payment Processing

EZ Clean may offer several methods for customers to pay for services. These may include:

• Credit or debit card payments through Stripe
• Cash App
• Other payment methods that EZ Clean may make available in the future

Stripe — EZ Clean uses Stripe to process certain payments. When you make a payment through Stripe, information necessary to process the transaction may be collected and processed by Stripe. Depending on the payment method and Stripe integration, this may include information such as:

• Name
• Email address
• Billing information
• Payment information
• Transaction amount
• Transaction date
• Payment method information
• Device or technical information
• Fraud-prevention information

Stripe's role may vary depending on the particular service and transaction. Stripe maintains its own privacy practices and policies.

EZ Clean does not intentionally store complete payment-card numbers, CVV codes, or similar sensitive payment credentials in its own business database when payment processing can be handled directly by the payment processor.

Cash App — EZ Clean may accept payments through Cash App. EZ Clean's business Cash App information may be displayed on invoices or payment pages, including: $Ezcleanok

Customers who choose Cash App are using a separate payment service operated by Cash App/Block. Cash App may independently collect and process information associated with Cash App transactions and other information described in Cash App's privacy notice.

EZ Clean does not control Cash App's privacy practices. Customers should review Cash App's privacy notice and terms for information about Cash App's handling of personal information.

Important: Clicking a Cash App payment link or button does not by itself establish that EZ Clean has received payment. EZ Clean may require confirmation of payment before an invoice is marked paid.

7. Customer Payments and Financial Records

EZ Clean may maintain records relating to:

• Invoices
• Quotes
• Deposits
• Payments
• Partial payments
• Outstanding balances
• Payment dates
• Payment methods
• Transaction references
• Refunds or adjustments
• Accounting records

These records may be retained as reasonably necessary for business operations, accounting, tax, legal, insurance, fraud-prevention, and recordkeeping purposes.

EZ Clean's internal accounting system may link payment records to customers, invoices, jobs, and accounting transactions.

8. Customer Reviews

EZ Clean may provide customers with an opportunity to submit reviews or feedback regarding completed services. Reviews may include:

• Star rating
• Written comments
• Customer name or display name
• Job-related information
• Other information voluntarily submitted by the customer

EZ Clean may moderate or remove reviews when reasonably necessary, including for spam, fraudulent submissions, inappropriate content, or violations of applicable rules.

EZ Clean does not require customers to provide a positive review.

9. Information Sharing

EZ Clean does NOT sell or rent customer personal information to advertisers or data brokers.

We may disclose information when reasonably necessary to operate the business, including to trusted service providers that help us provide services or operate our systems. Examples may include:

• Database and application providers
• Payment processors
• Website/application hosting providers
• Email providers
• Cloud storage providers
• Accounting or bookkeeping service providers
• Professional advisors
• Insurance providers
• Legal professionals
• Government authorities when legally required

Service providers may only receive information reasonably necessary for the services they provide, subject to their applicable terms, agreements, and privacy practices.

10. Legal Disclosures

EZ Clean may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a valid legal process
• Respond to a governmental request
• Protect EZ Clean's rights or property
• Protect customers, employees, contractors, or other individuals
• Investigate suspected fraud or abuse
• Enforce agreements
• Protect the security of our systems

11. Business Records and Retention

EZ Clean retains information for as long as reasonably necessary for legitimate business purposes. This may include retaining:

• Quote requests
• Customer records
• Job records
• Property photographs
• Invoices
• Payment records
• Accounting records
• Employment applications
• Contractor records
• Receipts
• Communications
• Other business records

Retention periods may vary depending on the type of information and the reason it was collected.

EZ Clean may retain records longer when reasonably necessary for:

• Tax purposes
• Accounting
• Insurance
• Legal obligations
• Dispute resolution
• Fraud prevention
• Business recordkeeping
• Protecting or enforcing legal rights

When information is no longer reasonably necessary, EZ Clean may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

12. Data Security

EZ Clean takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the system involved, security measures may include:

• Authentication
• Role-based access
• Database access controls
• Row Level Security
• Secure payment processing
• Access restrictions
• Administrative controls
• Secure storage
• Audit records
• Limited employee and contractor access

However, no internet-based system can be guaranteed to be completely secure.

EZ Clean cannot guarantee absolute security of information transmitted over the internet or stored electronically.

13. Employee and Contractor Access

EZ Clean limits access to business information based on job responsibilities. For example:

• Customers may access information relating to their own quotes, jobs, invoices, and payments.
• Employees may access information necessary for their assigned work.
• Contractors may access information necessary to perform their assigned work.
• Management may access broader operational and financial information.
• Sensitive accounting information, employee compensation, internal pricing, and company financial information may be restricted to authorized management personnel.

Employees and contractors are not authorized to use customer information for personal purposes.

14. Property Photos

Property photographs can contain information about a person's property, belongings, address, vehicles, or other identifying circumstances.

EZ Clean treats property photographs as business records and limits access based on legitimate business needs.

Property photographs may be used for:

• Estimates
• Job documentation
• Quality control
• Customer records
• Invoicing
• Dispute resolution
• Insurance or legal purposes
• Internal business operations

EZ Clean will not intentionally sell property photographs or provide them to data brokers.

15. Cookies and Analytics

EZ Clean may use cookies, local storage, session technologies, or similar technologies that are necessary for the operation, security, authentication, or functionality of the website or application.

At the time this Privacy Policy was prepared, EZ Clean had not intentionally configured Google Analytics, Meta Pixel, Microsoft Clarity, or similar third-party behavioral advertising/tracking tools as part of its website strategy.

However, third-party services used by the website or payment system may independently use cookies, pixels, analytics, fraud-prevention technologies, or similar technologies.

EZ Clean may update its website and technology integrations in the future. If we add material tracking or advertising technologies, this Privacy Policy may be updated accordingly.

16. Third-Party Websites and Services

Our website or applications may contain links to third-party websites or services, including payment services such as Stripe or Cash App.

EZ Clean does not control the privacy practices of third-party services.

When you leave the EZ Clean website and interact directly with another company's website, application, or payment service, that company's privacy policy and terms may apply.

17. Children's Privacy

EZ Clean's services are intended for adults and businesses and are not directed toward children.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to EZ Clean without appropriate authorization, please contact us using the information below.

18. Your Privacy Requests

You may contact EZ Clean regarding personal information that we maintain about you. Depending on applicable law, you may request that we:

• Provide information about personal information we maintain
• Correct inaccurate information
• Delete information when legally and operationally appropriate
• Address questions about our use of personal information
• Address other applicable privacy requests

Some information may need to be retained because of legal, tax, accounting, insurance, security, contractual, or other legitimate business requirements.

To submit a privacy or data-related request, contact EZ Clean by email at Quotes.ezclean@gmail.com or by phone at 580-445-0576.

Please include enough information for us to reasonably identify your request and verify your identity when necessary.

19. Do Not Sell or Share

EZ Clean does not sell or rent customer personal information to advertisers or data brokers.

EZ Clean does not intentionally provide customer information to third parties for their independent advertising purposes.

Certain technology providers, including payment processors and infrastructure providers, may process information as part of providing services to EZ Clean. Their own privacy practices may apply to information they process.

20. Changes to This Privacy Policy

EZ Clean may update this Privacy Policy from time to time.

When we make changes, we may update the Effective Date shown at the beginning of this policy.

Material changes may also be communicated through our website, application, email, or other reasonable methods when appropriate.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.